Dialpad

This guide provides a simple solution for restarting the Dialpad app by clearing the cache. By following these steps, users can easily resolve many issues they may be experiencing with the app and ensure a smooth and fresh session.

Restart the Dialpad App

EMR Team

Salesforce

Gmail

Leftmainrei

Revised 2025-01-02

Note to customers new to Left Main: Our implementation team will complete these steps for you, but they're available for future reference when adding new users.

Alert: Dialpad requires using the e.164 phone number format (ex. +16515553333) for outbound calls and SMS.

Cadences Configuration for Dialpad

Left Main Team

This guide provides step-by-step instructions on how to connect a desk phone to your devices using the Dialpad app. By following these steps, you can easily integrate your desk phone with your digital communication tools, allowing for a seamless and efficient workflow.

Connect a Desk Phone to Your Devices

This guide provides a quick and simple way to change your default caller ID in the Dialpad app. By following these steps, you can easily customize your caller ID settings to ensure your identity is accurately displayed when making calls.

Change Caller ID

This guide provides clear steps on how to block a number for an individual user, department, or call center. It offers two options for blocking calls and messages, allowing users to either send calls to voicemail or play a message stating that the number is no longer in service. Following this guide will help individuals or organizations effectively block unwanted calls and messages.

Blocking a Number for an individual user, Department or Call Center

This guide provides easy-to-follow steps for changing call handling settings in your user profile. By following these steps, you can customize how missed calls are handled and make adjustments to your call handling preferences. Whether you want to forward calls, enable voicemail, or set up call routing, this guide will help you navigate the necessary settings.

Change Call Handling

This guide provides step-by-step instructions on how to conference in another call using a specific call control system. It is useful for individuals who need to join multiple parties on a call and want a clear and concise guide to follow.

Conference in Another Call

This guide provides step-by-step instructions on how to add a note for a handled voicemail. By following these steps, users can easily keep track of their voicemails and mark them as completed, ensuring efficient communication management.

Add a Note for a Handled Voicemail

Login/Answer Call on Dialpad mobile app

You must have an Admin role to make these changes.

Record a Custom Message for "Routing Options: To a Message (no voicemail)"  in Departments/Call Centers

This guide provides step-by-step instructions on how to log into departments and call centers. By following these steps, you can easily toggle the Do Not Disturb button to indicate your availability for calls and efficiently manage multiple departments. Whether you need to log into a single department or multiple ones, this guide will help you navigate the process and ensure you are ready to receive calls.

Logging into Departments and/or Call Centers

Group Messaging in Dialpad

View Analytics in Dialpad

This guide provides step-by-step instructions on how to change the hold music (MOH) in Dialpad. By following these simple steps, you can customize the hold music to enhance the caller experience and reflect your brand identity.

Change MOH

Configure Deskphone and/or Sidecar

This guide provides step-by-step instructions on how to conference in the Language Line during a call. It explains how to navigate the call controls to add another person to the conversation, allowing for efficient and effective communication. By following these instructions, users can easily connect with the Language Line and ensure smooth conference calls.

Conference in the Language Line *updated*

This guide provides step-by-step instructions on how to add a voicemail softkey on a deskphone. By following these steps, users can easily access their group voicemails and manage their messages directly from their deskphone, improving productivity and efficiency.

Add Department/Contact Center Voicemail Softkey on Deskphone

Dialpad - Common Setup Questions & Options

This guide provides step-by-step instructions on how to add or remove users in departments using the Dialpad app. It offers a clear and concise process, making it easy for individuals to manage their team members efficiently.

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